BusinessToday | Clients, Industries & Simulations
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Industries

We customise to our clients specific needs. Below is a list of industries within which we have simulations:

Non Industry Specific

Depot Operations Today Is a simulation designed for the carbonated soft drink industry and it focusses on a decentralised warehousing and distribution. Decisions need to be made around strategic people resourcing, S.H.E.Q, the balance between excellent customer service and optimal investment in delivery capacity. Teams need to deal with the logistics involved with receiving products in bulk, and splitting these per customer as well as the management of returnable containers. This simulation needs updating and currency calibration.

Finance 4 Channel/Account Managers This simulation represented the Business Acumen module of a South African company involved in soft drinks and beer. Teams play the role of a regional sales manager and have to manage not only the resources of product, trade spend, activation, merchandising, shelf space, and also the human resource of their sales teams. Successful businesses would need to install coolers and manage returnable containers as well as managing the customers TSP (tailored service package). Teams then to experience financial consequences of all of these decisions.

Owner Driver Today The simulation allows teams of owner-drivers to discover (and therefore believe) the very real consequences of right and wrong decisions and practices in running their vehicles. During the simulation, owner drivers deal with issues such as contract fees, load planning, trip sheets, traffic control, owner drawings, paying expenses, etc. At the end of each business cycle teams complete their own financial statements and analyse the consequences of their decisions.

Profit Story / Trade Maths The simulation gives the delegates an understanding of the critical aspects in the success of their customer’s business, and how they as Sales people can have a positive impact on the customer’s business success. The simulation involves teams of delegates “managing an average sized outlet” in competition with the other teams in the room.  The outlet stocks 5 different product categories, Bakery, Dairy, Take Home, Immediate Consumption, and Competitor Immediate Consumption.  The teams manage their businesses by following a realistic business process which includes, stock ordering, pricing, paying expenses, collecting money, and negotiating with the owner regarding equipment and placement in the outlet of that equipment.

Sales Reality Modelling A unique method of training people in human and technical skills, through recreating a blend of workplace realities and allowing delegates to experience, evaluate and deal with those realities in a simulated, competitive but always realistic way. Teams of 3-4 people are given a variety of REAL workplace stimuli which they have to analyse and prepare for a sales call. They make this sales call using role play with an in-company subject matter expert (e.g. A REAL Sales Manager or customer), and are scored on various dimensions of selling, which may range from interpersonal skills, through technical selling abilities to product knowledge.

Consumer Marketing Today This simulation was designed for management staff of a FMCG business, and deals with issues such as supply chain management seeking potential growth areas, product positioning and marketing.

Efficient Consumer Promotions Today Focuses on the different types of consumer promotions ensuring that FMCG sales people understand the difference between promotions that build brand equity and promotions that simply bring forward consumer purchases and therefore effectively damage brand equity.  The simulation needs to be modified to suit the customer and therefore requires some development.

Commercial for Customers This non-simulation based programme builds commercial skills within a sales team. The programme is customised to suit the customer’s profitability reports and the sales performance measurement of the client concerned.

Trade Accruals Today Was built to allow sales and marketing people within an FMCG company to understand the importance of creating accurate accruals for trade promotion and other trade marketing activities. The simulation is built based on the Business Acumen Today simulation and runs over 2 days.

Customer Development Essentials This custom simulation was developed for the Unilever group with a focus on the critical aspects of customer development. It also includes a computer-based simulation on trade investment options and trade investment expenditure.

Distribution Business Today This simulation was designed for non-management staff to improve their contribution to the performance of a distribution centre. It focuses on the distribution issues in a FMCG manufacturing business, such as customer service, stock levels and mix. Delegates experience a bigger picture of a value chain and the cross-functional inter dependencies that exist as well as many other key learning outcomes.

Business Acumen Today (simplified FST) Participants gain a greater understanding of their real business and an appreciation of how their individual efforts contribute towards the overall success of their organisation. The Business Acumen Today simulation allows various strategic and operational business decisions, such as how big an operation they want to manage, which customer segments to target, their desired product mix, optimal procurement, how many employees should be hired/trained, and what margin they need to achieve to cover costs.  Also, Working Capital management, Cash Flow and more customer understanding and accurate forecasting, are key learnings.

Distributor Business Today This is a board-based, computer assisted simulation designed to provide business insights to your employees. This simulation enables managers and employees to discover how they personally can influence the performance of the business through their everyday activities and decisions. This simulation was designed for Participants are assigned teams, which manage their own company, and compete with other teams for market share and to produce the best company results. Following a realistic business process participants make all the decisions which they would typically confront during business operations, such as; deciding on the quantity of stock orders, making marketing decisions, planning and pricing, sales strategies, collecting money and paying expenses. Teams run a number of business cycles during which financial statements are completed and various analyses are undertaken.

Integrated Risk Management “What is our marketing risk if we implement this policy?” Delegates during the Strategic Risk Management Today simulation evaluate the probability and consequences of various risks. In an ever more demanding and volatile business environment, there is increased accountability for prudent management of resources, and this increasingly requires that line management is able to integrate sound risk management techniques into their financial, marketing, human-resource and supply chain decision-making.

Introduction to Finance (1 day MBT) This simulation was designed for delegates to get a better understanding of the operations and key issues involved in running a manufacturing/selling/distribution business. The simulation exposes learners to the financial consequences of their workplace decisions in today’s competitive marketplace, and introduces them to the financial statements of your company.

My Future Today (Lifestyle Choices Today) This board-based simulation, was designed for the youth. This realistic and challenging simulation focuses on the key personal value drivers that are necessary, for young people to succeed in the new global environment. The program investigates the various ways of measuring and achieving personal success, whether this is based solely on wealth or the ability to grow emotionally, socially, spiritually, physiologically, intellectually and financially whilst contributing to society. In other words, what defines “Character Greatness”?

To see how the key personal value drivers that are necessary, for young people to succeed in the new global environment are incorporated into our simulation, click here

Managing Credit Risk “What level of financial loss can our business afford to be exposed to?”

During the Managing Credit Risk Today simulation delegates evaluate the probability and consequences of various risks.

Delegates during the Managing Credit Risk Today simulation evaluating the probability and consequences of various risks. In an ever more chaotic business environment there is increased accountability for prudent management of resources, and this increasingly requires that line management is able to integrate sound risk management techniques into their financial, marketing, human-resource and supply chain decision-making.

Customer Service Today This programme was designed for all staff of an agricultural co-operative business to enable them to understand how customer service impacts directly on the bottom-line. The programme utilizes stimulus driven learning technology. It allows staff to understand the impact that customer service has on the business as a whole, and how their direct service actions impact on the bottom line.

Running a Successful Business Today Designed to give delegates an understanding of the operations and key issues involved in running a small or medium size business. The experience exposes learners to the financial realities of operating a small business in today’s highly competitive market, and introduces them to the actions necessary to ensure the success of a small business.

Materials Management Today A board-based business simulation, designed for management staff, which focuses on the materials management aspect of business. The simulation gives participants a broad view of the critical determinants in the successful management of materials supply chain in any business. The simulation involves teams of participants “running their own business” in competition with other teams in the room. Each team manages their own business by following a credible business process, and makes a number of decisions involved in the operation of their business, such as analysing different commodities and suppliers, assessing supplier risk and supplier reliability,  negotiating with suppliers, sourcing materials, producing products, selling to and supplying customers.

Retail Business Today A board-based simulation which enables managers and staff to improve their contribution to the financial performance of the business as well as achieve individual goals. The programme takes the mystery out of finance and helps employees to understand the many inter-relationships that exist within a business and to identify and evaluate the many trade-offs involved. The simulation involves teams of participants who manage their own generic retail company, and compete with other teams for market share. Following a realistic business process, participants make all the decisions involved in their operations, such as investing in market research, ordering stock for the forthcoming season, deciding on staff levels, managing debtors and creditors, investing in new stores, deciding on sales promotions, determining pricing, and deciding on clearance sales. Teams run a number of business cycles, and after each cycle they draft and analyse the financial records of their business.

Strategy in Action This strategic programme uses stimulus driven learning techniques that allow delegates to understand the process of strategy formulations and execution. The programme is run over 2 days and is customised to suit the clients own strategic processes.

The Finance of Sales Today A one or two day board-based business simulation designed for sales people. The simulation gives participants a deep level of understanding of the critical determinants in the success of your business, and how they as the sales force can contribute to this success. Why teach finance to sales people? Their job is to sell and we therefore need to train sales skills. Until they develop a deep understanding of and belief in the consequences of pricing versus volume and of why selling the right mix is crucial, their skill in selling may well be misdirected or underutilised.

Call Centre Today (outbound) Allows delegates to experience the interplay between the different aspects of an outgoing call centre and how performance measurements are achieved by the call centre employees. The simulation is customised to suit the clients reporting requirements and business processes.

Today’s Entrepreneur this simulation was designed for aspiring entrepreneurs, entrepreneurs and anyone who requires exposure to the critical issues involved in operating a successful small business. The simulation focuses on business plans, marketing, record keeping, staff mix and staff time, and using financial statements as management tools.

Managing Business Today 1 This simulation was designed for management of a manufacturing operation, to create an understanding of how they can influence the financial performance of their company.

Managing Business Today 2 This simulation is similar to the above, with the difference being that it is designed to be run over a much shorter period, ideally two days in duration.

Managing Business Today 3 This simulation is similar to managing business today, but has been custom designed for a fmcg client and includes additional complexities, such as producing various variants of products.

Running Business Today This simulation was designed for non-management staff to create an understanding of the daily business activities and issues of a manufacturing operation.

Finance for Non-Financial Mangers Designed for all levels of management to improve their contribution to the financial performance of the business as well as achieve individual goals. The programme takes the mystery out of finance and helps managers to understand the many inter-relationships that exist within a business and to identify and evaluate the many trade-offs involved. Finance for Non-Financial Managers enables managers to discover how they personally can influence the performance of the business through their everyday activities and decisions they make. This understanding helps managers transcend traditional notions about functional barriers and ultimately leads to improved decision making and problem solving, and therefore improved company performance.

Professional Services Today This simulation has two similar but distinct applications. The one is an application for the staff of a professional skills organisation, and the other an application for the staff of a Head Office of a large organisation. Professional Services Today enables managers to discover how they personally can influence the performance of the business through their everyday activities and decisions they make. This understanding helps managers transcend traditional notions about functional barriers and ultimately leads to improved decision making and problem solving, and therefore improved company performance.

Bearings Distribution Today This simulation allowed teams to manage a range of industrial products – (eg. bearings, sprockets, chains) in a highly competitive environment. The learning was centered on the maximization of net sales (volume, mix, discount) and expense management (eg. Staff, travel, stock obsolescence) all the while managing superior customer service.

Personal Wealth Creation Today / Manage Your Salary Today Was built to allow low-level staff to understand how to manage their own income and build their personal wealth by effectively managing their budgets and salaries. The simulation is one or two-day programme.

Airline

Managing Airlines Today This simulation was designed for all employees of an airline business. It focuses on the key business profit drivers of an airline, such as yield management issues, cost optimization, fleet and route optimization and fleet renewal. The simulation also focuses on aspects such as maintenance, alliances and partnerships and the various operations of an airline. It also helps staff to understand how to improve market share through brand positioning, segmentation and customer service.

Agriculture

Agri – Business Today This simulation was designed for people involved in the agri-business market. Agri-Business Today focuses on all three major activities of any agri-business; the supply of input products to the farmers, such as fertilizers, fencing, crop treatments, seeds, etc., the supply of farming implements to the farmers and the purchase of products from the farmers.

Flower Business Today This simulation was designed for staff and stakeholders involved in a rose farming business. The aim of the simulation is to facilitate a wider understanding of the inter-dependencies within the rose farming business, and addresses key issues such as determining annual weather and market trends, estimating seasonal production, managing staff time, tendering for contracts and local and export marketing.

Animal Feeds Today This simulation was designed to provide business understanding for non-management staff of an organization involved in milling animal feed.

Automobile & Parts

Motor Assembly Today This simulation was designed for non-management staff working on a motor assembly line. It enables them to understand how their daily actions impact on the overall performance of the business.

Motor Management Today This simulation was designed for management staff of a motor retail dealership, and includes issues such as stock levels and mix, margin retention, asset management, staff and time management and departmental interdependence.

Motor Sales Today This simulation was designed for all dealership staff of a Car Mall to show them how their actions impact directly on the bottom line. The simulation focuses on the impact of salespeople’s activities such as interaction with customers, qualifying customers, product knowledge, debt collection, paperwork and database management. It also covers key issues such as deal price and margins, credit life, reconditioning of vehicles, stock days, gaining repeat customers and customer service.

The Motor Game This simulation was designed for all non-management staff in a dealership. The simulation gives participants a broad view of the critical determinants in the success of their business, and how they as individuals can contribute to the success of their own particular department and dealership. V.B.M. principles and how everyday actions add or destroy shareholders’ value are given a heavy focus during the programme. The simulation involves teams of participants “running their own dealership” in competition with other teams in the room.  Each team manages their own business by following a simple business process which includes purchasing stock, obtaining business servicing and supplying customers, collecting cash and paying expenses. In making such decisions and experiencing the consequent effects of those decisions, delegates gain an appreciation for many of the critical issues on which business profitability depends.

Motor Retail Today (non-management level) This simulation was designed to allow non-management staff to understand the different departments of a motor retail dealership and their interdependence, how results are measured, as well as concepts such as margins, profit, assets and cash.

Banking, Insurance & Financial Services

Corporate Services Today This simulation was designed for managers of a head office services division of a public utility which has different business units. The simulation allows managers to manage three different types of projects, Policy and Assurance work, Strategic work which is ongoing and commercial projects. Each project requires a particular mix of staff’s time and sectorial reputation level. The teams negotiate for the Commercial projects and are awarded for these projects based on their sectorial reputation level, project price, payment terms and customer understanding levels.

Banking Operations Today This simulation was developed for all levels of staff to improve their contribution to the operational efficiency of a transactional bank. The programme helps staff to understand the many inter-relationships that exist within a banking group and in particular, the interplay between centralised operations and branch operational activities. The simulation involves teams of participants who rotate through the roles of branch operations and central operations which allows them to reflect on the critical success factors in each activity. Team’s performances are benchmarked against each other to allow for intergroup comparison.

Banking Business Today This simulation was designed to instill business acumen amongst all staff members of a branch or small bank. The simulation involves teams of participants who manage their own small bank and compete with other teams for market share. The essence of the simulation reinforces the importance of customer segmentation from a banking perspective. Every bank has, within its customer base, different groups of customers who have different banking needs.  For the bank to maximise customer profitability, it is required to focus on up-selling and cross-selling. It must also be able to measure the profitability of each customer and customer segment. Another major issue dealt with in the simulation is the management of risk, in particular credit risk. Delegates need to select the value of loans that they want to grant in different risk categories as well as decide the appropriate pricing levels. The simulation also touches on the aspect of compliance and provides an experiential platform for further discussions on this topic. Add to this complex environment an element of competition driven by a decision based process and you have created an experiential learning tool which provides a holistic overview of how the bank makes and losses money.

Running a Successful Business Today Designed to give learners an understanding of the operations and key issues involved in running a small or medium size business. The experience exposes learners to the financial realities of operating a small business in today’s highly competitive market, and introduces them to the actions necessary to ensure the success of a small business. The simulation can also be used as part of social responsibility initiatives for redundancy programs.

Short-term Insurance Today This simulation was designed for all levels of staff to understand issues such as broker relationships and service, risk assessment, pricing, margins and management of renewals and claims.

To see how the key issues of the Insurance Industry are incorporated into our simulation, click here.  

Life Insurance Sales Today A large South African insurer asked business today to simulate their sales agent structure. Teams played the role of a successful insurance sales person, who was building up a team underneath them. So, very careful recruitment and screening of the right profile and candidate is essential in building up teams which will stand the test of time and maintain the high ethical standards of the company.

Branded Consumer Goods

Refer to Non Industry Specific

Brewing & Beverages

Beer Business Today This simulation was designed for managers of a brewery, to create a big picture understanding of the processes and issues involved in the beer brewing business. The simulation equips them to make better and more informed business decisions, and to experience the financial implications of their daily operational decisions.

Beer Business Value Chain This simulation was designed for the beer brewing industry and is typically used in two applications:
1) Finance Academies, where the focus is on broadening the commercial and entrepreneurial skills of the finance community allowing them to evaluate business risk and reward.
2) Finance for the Non-Financial Manager, where the focus changes to financial competence and how all operational and strategic actions have bottom line consequences. In both applications the competitive nature of the business simulation brings out a deep level of learning in a very active, participative and fun way.

Fast Food Today In this simulation teams compete for the consumers who attend the food court of a mall. They inherit the role of the manager of a unit of Fast Food. They have to make operational decisions, such as; how many employees to put at each position and of what level of expertise, which team promotions should be implemented, which consumer promotions should be implemented, purchase of each raw material, how much to invest in local advertising, Financial decisions are also made ie: Investing in expansion – yes or no and how much etc. Their revenues and their costs will be a consequence of these decisions, as well as the operational performance of the teams.

Managing My District Today This simulation is a customisation for SABMiller Africa. The target audience is district managers from across Africa who has a responsibility for the sales & operations of a region. The simulation requires teams of delegates to analyse their district which is divided into four territories, each with its own characteristics. This analysis forms the basis for decisions relating to staff deployment, allocation of assets, fleet utilisation and stock allocation to maximise sales and efficiencies. The simulation is supported by a computerised market model and a spreadsheet tool which measures performance on a number of factors which form a balanced scorecard.

Broadcasting

Pay TV Management Today This simulation was custom-designed for management staff of a pay television service provider. The simulation focuses on developing competitive strategies for expanding or retaining subscribers in a high technology business, the marketing mix, customer service and gaining a competitive edge.

Our Money Today this simulation was custom-designed for clerical and operative staff of a pay television service provider and subscriber management company. The objective of the program is to provide delegates with a “big picture” view of a pay television business, and how they contribute to the overall business success.

Clothing

Refer to Fashion

Construction & Materials

Ready Mix Today

The ready mix today simulation was developed for the crushing and ready mix cement industry. In most parts of the world many major construction projects are supplied by ready mix or prepared cement. This simulation involves both the operating of a quarry and the running of some ready mix plants to convert the quarry into ready mix cement to use for construction and road projects. The simulation clearly demonstrates the total value chain of a integrated ready mix business beginning right  at the level of removal of overburden in the quarry, drilling and blasting of granite  rock, loading and hauling of the rock crushing the rock to various to different sizes and then taking that right size rocks into our own ready mix operation where it is combined with cement water and various additives to produce premixed concrete at various strength to produce construction of the road. Four competing teams run an integrated business and get to understand the key profit drivers of the quarry and the ready mix business, and in particular why it is important to develop sales for other size stones other than those required by major construction sites which are usually either 19mm or 26mm stones. Delegates will learn how to manage the value chain and what is the key drivers profit improvement.

Construction Business Today This simulation was designed to instill business acumen among all staff members that are involved in a large construction business. It allows delegates to understand how to manage a large construction business and how to compete for and manage projects.

Education & Youth

My Future Today  This board-based simulation, was designed for the youth. This realistic and challenging simulation focuses on the key personal value drivers that are necessary, for young people to succeed in the new global environment. The programme investigates the various ways of measuring and achieving personal success, whether this is based solely on wealth or the ability to grow emotionally, socially, spiritually, physiologically, intellectually and financially whilst contributing to society. In other words, what defines “Character Greatness”?

To see how the key personal value drivers that are necessary, for young people to succeed in the new global environment are incorporated into our simulation, click here

Improving Our Schools Today

A highly specific simulation built to reinforce the national education standards in the Malawian schools context. This simulation is not applicable to any other country’s schooling system and would need to be significantly adapted to suit other developing country’s school management needs.

Governing Schools Today This simulation was designed for the management staff of a Schools Governing Body, with the objective being to help them manage the school more effectively

Electricity

Refer to Utilities & Electricity

Energy & Chemicals

Shared Services

many companies today are adopting a process orientation their business and many companies are using IT systems such as SAP to assist in managing the process flow within a business. This often results in people becoming siloed mentality’s and frequently being part of support teams of keepings ones inbox clean rather than providing effect service to the customer therefore the job performance against KPI s such as number of documents processes or errors occurred often leads to people attempting to optimise their own KPIs but sub-optimising the performances of the business.

Shared Services Today allows people to understand the challenges that we inherent in a process driven business and gives people a big picture of how a business operates in tits totality and what are the key changes in the behaviour that the delegates need to effect the overall performances of the business from a systems and customer service the simulation clearly demonstrates how an approach  to the totality of the system delivers increased customer service and customer satisfaction and that if people co-operate in there days to day processing of their  documents that becomes possible to achieve this performance improvement.

Sasol On Boarding This program is a 5 hour intervention intended to orientate employees’ to Sasol’s new operating model & business objectives. The learning journey includes a series of activities during which delegates reflect on and build understandings.

Sasol MMDP This is a 2 day application of the Business Acumen principals, using the Sasol Value Chain Simulation. In particular this includes a detailed analysis and discussion of the implications of the delegate’s decisions to the business.

Sasol MODP This is a 2 day program which is a more detailed introduction to the components of Business Acumen (Sasol Value Chain, Key Business Processes, Key Performance Indicators and the Strategic Agenda) but at a level of detail geared to suit the course participants)

Sasol MSDP This is a 1 day introduction to Business Acumen on the Managing Self Development Program.

Engineering

Excavator Distribution Today (DISTRIBUTOR BUSINESS TODAY)

A customised simulation that was built for Komatsu in Europe and is designed to show the impact on business performance of unit sales, spare parts sales and service sales in the earth moving industry. The simulation can be applied to any capital goods industry where units are sold into the marketplace and then subsequently spare parts and servicing will be required in the same market. This simulation would need to be minorly customised to suit another client.

Entrepreneurship

Today’s Entrepreneur this simulation was designed for aspiring entrepreneurs, entrepreneurs and anyone who requires exposure to the critical issues involved in operating a successful small business. The simulation focuses on business plans, marketing, record keeping, staff mix and staff time, and using financial statements as management tools.

Fashion

Fashion Retail – Quick Response This programme takes the mystery out of finance and helps staff to understand the many inter-relationships that exist within a business and to identify and evaluate the many trade-offs involved. The simulation involves teams of participants who manage their own retail company, and compete with other teams for market share. Following a realistic business process participants make all the decisions involved in their operations, such as investing in market research, ordering stock for the forthcoming season, recruiting and training staff, managing debtors and creditors, investing in new stores, deciding on sales promotions, determining pricing, and deciding on clearance sales. Teams run a number of business cycles (seasons), and after each cycle they have to draft and analyse the financial records of their business.

Fashion Retail Today This simulation was designed for all staff of a clothing retail business. It deals with key issues such as demand forecasting, stock holding, seasonality of fashion, store capacity, customer service and margin management.

Footwear Today This simulation was customized for non-management staff. This simulation includes issues pertinent to the operation of a shoe manufacturing company.

Finance

Refer to Banking, Insurance & Financial Services

Food & Beverages

The Bakery Game This simulation was customized for non-management staff and includes issues such as yields, distribution efficiency, and quality.

Beer Business Today This simulation was designed for managers of a brewery, to create a big picture understanding of the processes and issues involved in the beer brewing business. The simulation equips them to make better and more informed business decisions, and to experience the financial implications of their daily operational decisions.

Beer Business Value Chain This simulation was designed for the beer brewing industry and is typically used in two applications:
1) Finance Academies, where the focus is on broadening the commercial and entrepreneurial skills of the finance community allowing them to evaluate business risk and reward.
2) Finance for the Non-Financial Manager, where the focus changes to financial competence and how all operational and strategic actions have bottom line consequences. In both applications the competitive nature of the business simulation brings out a deep level of learning in a very active, participative and fun way.

Fast Food Today In this simulation teams compete for the consumers who attend the food court of a mall. They inherit the role of the manager of a unit of Fast Food. They have to make operational decisions, such as; how many employees to put at each position and of what level of expertise, which team promotions should be implemented, which consumer promotions should be implemented, purchase of each raw material, how much to invest in local advertising, Financial decisions are also made ie: Investing in expansion – yes or no and how much etc. Their revenues and their costs will be a consequence of these decisions, as well as the operational performance of the teams.

Managing My District Today This simulation is a customisation for SABMiller Africa. The target audience is district managers from across Africa who has a responsibility for the sales & operations of a region. The simulation requires teams of delegates to analyse their district which is divided into four territories, each with its own characteristics. This analysis forms the basis for decisions relating to staff deployment, allocation of assets, fleet utilisation and stock allocation to maximise sales and efficiencies. The simulation is supported by a computerised market model and a spreadsheet tool which measures performance on a number of factors which form a balanced scorecard.

Government, Municipality & Police

Local Government Today – Moscow University, Russia

 

Learning Methodology: A board-based, computer assisted simulation which enables all levels of government managers to improve their contribution to the performance of their department as well as the overall Government. After all, the challenges of running a modern government are very similar to those faced in commercial “business”. The simulation takes the mystery out of budgeting and finance and helps delegates to understand the many inter-relationships that exist within a Government Department and to identify and evaluate the many trade-offs involved. The simulation involves teams of 3 – 4 delegates who make a range of realistic decisions about their own Local Government, trying to manage the expectations of their citizens and their staff, yet within defined budgets and time pressures. Teams run a number of annual cycles, and after each cycle they have to draft and analyse the financial and service records of their Government.

 

Learning Outcomes:
The simulation gives delegates the opportunity to decide on a range of issues which they would typically confront during government operations, such as;

  • The Planning and Budgeting Processes, why it’s vital to think this through
  • Prioritization and execution
  • Efficient and non-wasteful Procurement
  • Staff – the hidden cost of demotivation, turnover and low morale.
  • Quantity vs quality
  • Fixed Assets and why Asset utilization is important
  • Reputation– the link between internal reputation (staff) and external (public)
  • Planning and executing efficient Service Delivery
  • The need to produce, extra Non-Government income (optional)
  • Reporting, what the KPI’s mean, what drives these
  • Disclosure to the public
  • Analyzing different costs in the business and how to intelligently manage these.
  • The effects of Corruption (optional)
  • The need for the modern Government management to think laterally and innovatively for results – after all Government is actually a big “Business”

 

Transference to Real Life:
Just running a realistic “game”, or simulation, is NOT enough to produce behaviour change at work. Throughout the 2 days, the learnings are compared to the actual government performance, their real government financial statements and KPI’s, and plans to address the real issues are teased out. This produces what we call the “AHAA” moments, which we hear a lot, and which indicate that the learning has embedded, and is likely to transfer to real jobs.

To find out more about the simulation, click here https://youtu.be/LHyeWDxF2MU

Managing School Today – Link Community Development, South Africa

 

Learning Methodology: A board-based simulation, designed to educate school governing bodies (SGB’s) that running a rural school, whatever its legal status, is in fact like running a business. Teams of delegates run a school, and are required to make a number of decisions in terms of not only resources (“paper budget” and fundraising/fees/cash) but also the allocation of educator time. These SGB’s learn about the consequences of their actions and decisions on the success of their school, and therefore ultimately on the education levels of their pupils.

Simple receipts, payment statements and asset registers replace the conventional balance sheets and income statements of a business. Also the link between effective management of a school and its financial viability is visually and practically apparent.

 

Learning Outcomes:

  • Achieving and/or maintaining the role and function of the SGB
  • Allocating limited resources at schools to ensure the greatest impact and determining the optimal levels of educators
  • Generating fund-raising initiatives to supplement governmental budget allocation
  • Key drivers to ensure successful school governance are achieved e.g. Financial Accounting and Disciplines
  • The necessity of proper record keeping
  • The importance of driving school discipline, academic excellence and issues related to school image

 

We have also developed and run Improving Our Schools for Link Community Development, Scotland, Malawi and Ethiopia.

Police Services Management Improvement Programme – South African Police Services (SAPS)

 

Learning Methodology: A board-based simulation that improves the financial, resource management and administration skills of managers in police services. The simulation allows participating managers to understand the key issues facing the police services, including crime, limited resources, budgetary control, absenteeism, cost effectiveness, community trust and accepting responsibility. Delegates operate their own police station, where they are responsible for making decisions around the daily operations of the station, including allocation of people, vehicles and time, planning and executing station operations and area operations, completing crime prevention reports, dealing with and managing crime, and paying expenses. The simulation allows them to analyse their station and report on crime management, financial management, community trust indicators, resource utilisation and crime intelligence capability.

 

Learning Outcomes:

  • Strategic thinking and planning
  • Understanding the economics of the organisation
  • Managing Cash Flow
  • The importance of making cost effective decisions using financial management information and budgets
  • Effective allocation of limited resources
  • Improved control of assets
  • Improving internal control systems and implementation of financial and resource management
  • The necessity of continuously moving towards a professional management culture

Electricity Generation Today – Eskom, South Africa

 

Learning Methodology: The simulation is based on six teams competing with each other. Each team manages a cluster of 3 or 4 stations, including nuclear, coal and gas fired power stations. Teams also have the option of choosing different types of stations (base-load or peaking). The simulation employs a competitive power pool market model and the use of hedging instruments such as contracts for difference or supply contracts.

 

Learnings Outcomes:

  • Building an in-depth intuitive understanding of how the different issues mentioned above jointly interact and influence the successful operation of an electricity generation business.
  • Preparation of Income Statements and Balance Sheets and the recording and management of power station performance using appropriate key performance indicators.
  • Methods for developing bidding strategies, including peaking and base-load bidding into a competitive power pool.
  • Management of limited resources and the mobilization of the appropriate mix of resources, including own staff, out sourced contractors, spares and money to achieve optimum power station utilisation.
  • Understanding the drivers of shareholder value, and the challenges of delivering value in regulated industries.
  • Methods of coping with industry de-regulation and the behaviour changes required to operate in a competitive environment.


We have also developed and run simulations for the following electrical companies:

  • Electricity Generation Today – Eskom, South Africa
  • Electricity Transmission Today – Eskom, South Africa
  • Electricity Distribution Today – Eskom, South Africa
  • One World – Eskom, South Africa
  • Electricity Transmission Today – Red Eléctrica de España, Spain
  • Business Unit Generation Today – Electrabel, Belgium

Railway Management and Operations Today

 

Learning Methodology: Are two board-based, computer-assisted simulations, which allows people to run an integrated freight rail operation. Designed for management & staff to enable them to analyse, plan and implement process improvement activities within the railway business.

Delegates are assigned teams, which manage their own company, and compete with other teams for market share and to produce the best company results. Following a realistic business process delegates make all the decisions which they would typically confront during business operations, such as; creating and implementing an integrated train plan, deciding on the level and extent of planned maintenance of both infrastructures, locomotives and rolling stock, interacting with customers to ensure an appropriate mix of freight and ‘empty leg scheduling’, managing costs, investing in new equipment and finally accounting for the other business results.

 

Learning Outcomes:

  • How to control rolling stock and scheduling to ensure a balanced network
  • • Allocation of rolling stock to maintenance and operations to ensure long-term stability
  • Management of resources to ensure ongoing safe operations
  • Preparation and implementation of integrated train plans
  • Appropriate capital expenditure investment to ensure ongoing sustainable operations
  • Developing an awareness of the different components of business acumen in the railway industry
  • Managing the complete value chain to ensure a balanced and sustainable performance

 

We have also developed and run a simulation for Swiss Canton System (Bus and Rail Passengers), Switzerland .

Rehabilitation Centres Today – Lavigny Clinic, Switzerland

 

Learning Methodology: A board-based simulation designed to build the business and financial acumen of Rehabilitation Centre staff and managers. Delegates manage a simulated Swiss Rehabilitation Centre, making realistic operational and strategic decisions, and recording the consequences on Rehabilitation Centre Financial Statements and i.r.o. other KPI’s. Ultimately it’s about better, more informed business decisions in the workplace

 

Learning Outcomes:

  • Discovering how the “Big Picture” of a rehabilitation centre operates
  • Understanding how all of the business decisions made in each functional area of a centre combine and integrate to produce financial results
  • Understanding that there is a balance between providing top patient care, and the need for financial discipline

 

We have also developed and run a simulation for the Health Network, Switzerland.

Industrial Development Corporation (IDC) – South Africa

Health Care & Hospitals

Hospital Business Today This is a board-based, computer assisted simulation, designed for hospital management & staff to enable them to analyse, plan and implement process improvement activities within the hospital business. This understanding helps transcend traditional notions about functional barriers and ultimately leads to improved decision-making and problem solving, and therefore improved company performance.

Managing My Ward Today This simulation was custom-designed for hospital trust management staff to establish an understanding of inter-departmental relationships, financial accounts, financial trade-offs and investing in new developments

Rehab Centres Today This simulation focuses on a government rehabilitation centre that needs to maintain the best quality of healthcare but in an environment where government funding is reducing. Teams need to deal with a range of specialist and no specialist staff to optimise the human resources available. While staying within budget they need to thoroughly assess new patients then provide treatment appropriate to each patient’s different needs there is a delicate balance between too little staff resource, overtime, patient’s satisfaction and staff motivation. Management of bed space and admission of the “correct’ patients are critical to enable a flow of patients through the institution.

National Health Simulation This is a simulations developed specifically for the NHS in the UK and would need to be thoroughly customised and re calibrated for any other national health program.

Hotel & Gaming

Gaming Business Today This simualtion addresses Customer Service, Classes of Customers, Inter-departmental communication and co-operation, Fixed Asset Utilisation and Business Acumen and Finance

Hotel Management Today (Hotel Business Today) Designed for managers and supervisors of a hotel to improve their contribution to the financial performance of the business as well as achieve individual goals. The programme takes the mystery out of finance and helps managers to understand the many inter-relationships that exist within a hotel business and to identify and evaluate the many trade-offs involved.

Industrial Goods & Services

Warehousing Today Content currently being updated

Owner Driver Today This simulation was designed for people who operate their own small delivery business, to enable them to discover the consequences of right and wrong decisions and practices in running their vehicles. The simulation deals with issues such as contract fees, load planning, trip sheets, traffic control, owner drawings, and paying expenses.

IT

IT Business Today This is a three day board-based business simulation designed for all staff that interacts with customers or support sales and technical people. The simulation gives participants a deep level of understanding of the critical determinants in the success of your business, and how they can contribute to this success.

Manufacturing

The Soaps Game Was built to simulate the production of soap within the Unilever business. The simulation is aimed at shop floor operatives and is designed to allow them to understand the detailed production processes involved in the production of household products. It could be very easily modified to suit the production of any other product other than soap.

Production Business Today This simulation was designed for production management and staff to enable them to analyse, plan and implement process improvement activities within their business. The simulation allows learners to use their initiative to create better, more efficient ways of achieving their objectives, and directs their time and energy into activities that add value, as opposed to carrying out activities and processes which are regarded as “cast in stone” and do not add any value to the business. Production Business Today enables managers and staff to have the tools in place to help them analyse their own working situation, and encourages them to constantly view their actions with a critical eye. This basis for continuous improvement allows them to discover how they personally can influence the performance of the business through their everyday activities and decisions they make. This ultimately leads to improved decision making and problem solving,

Running a Smelter Today This simulation is a highly visual, interactive intervention, and is offered on large table-boards, reflecting typical smelting process flows and terminology of a generic smelting operation. Delegates face a range of issues which would typically confront a smelting operation. As they run through (time) cycles of the simulation, they are confronted with various outcomes in a smelter. Smelting is a complex process, and requires a variety of specialized skills (e.g. Metallurgy, laboratory scientists, etc.), which makes it difficult to get lower level employees to really appreciate the impact of their incorrect behaviour on such a delicate (although often messy!) process. To make the process more accessible and understandable, the following process flow is followed in this simulation.

Media & Publishing

Newspaper Business Today Shows the process of newspaper production and distribution. It features the different parts of a daily newspaper (including headline news, economic, sports and personal columns) and shows how decisions taken by the editorial, advertising and distribution staff impact both the financial and operational performance. The simulation can easily be changed to cover other forms of publishing including magazine, trade publications etc.

Publications Today This simulation was designed for managers involved in a newspaper publications business, and deals with issues such as managing news deadlines, improving readership circulation, customer service and understanding the target market.

Mining / Basic Resources

Conventional (Underground) Mining Today (non-management level) This simulation was designed for non-management staff involved in an underground mining operation. It includes issues such as the importance of advancing the face on a daily basis, exploring the time and cost associated with moving men and materials into and out of the mine and understanding the benefits of safety, good housekeeping and security.

Conventional (Underground) Mining Today (management level) This simulation was designed for managers of an underground mining operation and includes issues such as deciding where and at what level in the mine to advance the face, when to engage in mine exploration or development and shaft capacity and scheduling and the implied restrictions to outputs.

Mineral Processing Today Is aimed at junior and middle management staff in a mineral processing facility and focuses on the processing of a range of mining minerals. The simulation can be changed to reflect the specific yields and characteristics of different minerals.

Gold Mining Today This simulation was designed for non-management staff of Randfontein Gold Estate, South Africa. The programme simulates the activities and processes involved in an underground mining operation. The simulated mine is designed to represent the actual geographical structure of Randfontein Estates gold reef. The simulation focuses on issues such as identifying value adding and non-valued adding activities, implications of shaft capacity, absenteeism, accidents and non-productivity on profits.

Mechanised Mining Today This simulation was custom-designed for Anglo Platinum Gold Mines, in South Africa. It was designed for non-management staff to provide them with an understanding of the issues and activities involved in operating an underground mechanized mining operation.

Mining Business Today Content currently being updated

Open-Pit Mining Today(management level) This simulation was designed for management staff and deals with financial statement analysis, mining yield and mix, planning, processing and planned maintenance.

Platinum Mining Today This program was custom designed for middle and senior management staff of Impala Platinum Mines in South Africa. It deals with key issues such as optimizing Mine Call Factor, balancing the amount of productive labor with the production tonnages needed to be profitable, shaft, ore pass and logistics capacities and smoothing out bottlenecks and confronting safety and maintenance levels and assessing the associated financial trade-offs.

Copper Mining Today This simulation was designed for staff of an underground copper and tin mining company who needed their staff to really understand their business as they wanted to increase their productivity levels. In addition they were releasing a new incentive scheme linked to production volumes, absenteeism, cost per ton and yield factors. Business Today designed a simulation which simulates two of their ore deposits; and the specific stopping methods used in those mines; “drift and fill” and “bench and fill”. The simulation includes key issues such as understanding the cost structure of the mine, planning and scheduling to leverage productivity, the impact of absenteeism, the importance of volume output because of a large fixed cost structure and understanding cost curves.

Running Rossing Today Content currently being updated

Small Scale Mining Today This simulation was designed for staff of a small scale operation, to enable them to understand how their actions and decisions impact on the mine as a whole.

Value Creation in Mining  This simulation was custom designed for management staff of a mining exploration business. It builds an understanding of the processes and business activities involved in creating value in a mining project business.

Surface Mining Today Content currently being updated

Mining Namdeb Today Content currently being updated

Asset Maintenance Today Built for Sandvik, the simulation shows the processes involved in maintaining a large asset fleet that is operating in client applications. This computer-based and board-assisted simulation can be changed to suit the procedures of asset maintenance for a particular client.

Motor

Refer to Automobile & Parts

Oil & Gas

Oil Extraction Today A board based, computer assisted business simulation designed for non-financial management in the oil extraction industry. The simulation gives participants a practical experience of finance, and big picture view of the critical determinants in the success of oil extraction and how they as individuals can contribute to the financial success of their own particular operation. The simulation involves teams of participants managing realistic oil extraction operations in competition with other teams in the room. Each company produces the same commodity and all production is sold at the ruling reference price.

Petrochemicals

Polymers Production Today This simulation was designed to improve Business Acumen of all Sasol Polymers’ employees. Delegate will have the opportunity to run an interactive Simulation where they are exposed to all functions within Sasol Polymers. During this interactive process they assume a management role in an integrated Polymer manufacturing and marketing business, competing with three similar businesses. The delegate will be purchasing C2 & C3 feed-stock from a ‘synfuels’ supply and converting these molecules into a range of plastic and other chemical products. Then delegates have the opportunity to market these products to local and international customers at a competitive marketplace. During the management of this simulation delegates are required to make a number of decisions including a maintenance and training strategies, plant scheduling, production down time, grades and grade changes and sales and marketing decisions including product pricing. The business games is run over 3 or 4 simulation years, and at the end of each cycle delegates produce an income statement, balance sheet and cash flow for that year. These reports will then provide the input data to allow us to analyse results and compare these results to the other three teams.

Postal

Refer to Government, Municipality & Police.

Rail, Air & Transportation

Airports Business Today This simulation was designed to develop Business Acumen amongst all Airport management and employees. The simulation involves teams of participants who manage their own airport and compete with other teams for market share. Following a realistic business process participants make all the decisions involved in the running of an Airport such as; making decisions regarding pre check in, check in safety, security facilities, departure and the concourse. They try to establish strategic alignment, identify key action plans and strategic initiatives, make investment decisions, manage resources appropriately, source finance and allocating of retail space.

Managing Airlines Today This simulation was designed for all employees of an airline business. It focuses on the key business profit drivers of an airline, such as yield management issues, cost optimization, fleet and route optimization and fleet renewal. The simulation also focuses on aspects such as maintenance, alliances and partnerships and the various operations of an airline. It also helps staff to understand how to improve market share through brand positioning, segmentation and customer service.

Railway Management Today Designed for all levels of management to improve their contribution to the financial performance of the business as well as achieve individual goals. The programme takes the mystery out of finance and helps managers to understand the many inter-relationships that exist within a freight railway business and to identify and evaluate the many trade-offs involved.

Railway Operations Today Designed for all levels of operations to improve their contribution to the performance of the business as well as achieve individual goals. The programme helps operations to understand the many inter-relationships that exist within a freight railway business and to identify and evaluate the many risks and trade-offs involved.

Railway Business Units Today This simulations is an experiential learning program, consisting of various activities, exercises and simulations, where delegates have the opportunity to discover the need for change and the strategic direction the business has embarked upon in order to improve customer service and therefore regain lost market share in defined segments. Delegates get to manage a Simulated Railway Network, understanding the differences between a Demand Network and a Scheduled Network and the benefits associated with the latter.  During this process, the high fixed cost structure of the business is explained and this is the first stage to explaining how costs will be allocated to the various Business Units.  Delegates are then exposed to the importance of being customer orientated and the benefits that a solid customer value proposition will deliver for the entire organisation.  Delegates will discover the importance of Infrastructure, Rolling Stock (Wagon and Locomotive) Maintenance as well as the importance of balancing the network without having too many resources as well as train crew at their disposal.  Running efficient Railways is what creates the competitive edge in this regard.

Retail

Store Management Today – CLOTHING Is aimed at store managers or assistant manager level and involves all aspects of stocking and running a successful ceramic tile retailer. The simulation could also be changed to suit other forms of flooring including carpeting, wood etc. The accounts (income statement and balance sheet) will have to be modified to suit the customers financial reporting system.

Store Management Today – GENERAL RETAIL Content currently being updated

Store Management Today – CERAMIC TILES Content currently being updated

Fast Fit Today This simulation was customized to provide managers of a tire and exhaust franchise with business awareness skills including the importance and methods of managing cash flow, volume and product mix.

Tile Retail Today This simulation was customized for management staff. It focuses on importing and retailing tiles, and incorporates the three key management issues in the retailing business; stock, time and money.

Fast Food Retail Today The programme was designed for staff who deal directly with customers in a fast food restaurant. Utilising stimulus driven learning technology it allows staff to understand the impact that customer service has on the business as a whole, and how their direct service actions

Tobacco

Thinking our Business This simulation was developed for a tobacco company in South Africa, as an induction tool for new sales associate recruitment. The big picture of the sales and marketing of tobacco is discovered as teams make decisions on sourcing of optimal stock levels of a number of SKU’s in line with accurate forecasting are a key to success. Management of the appropriate sales resource in different channels, using the appropriate staff competency levels results in relationship levels which are a key determinant towards sales. Managing the entire supply chain, which involves distributors and wholesalers, demands a good knowledge of the market and good forecasting.

Free Cash Flow Today Using a generic simulation (MBT) a multi-national FMCG group facilitated there focus on FCF. The simulation remained fairly generic, however all of the analysis and “back to reality” executive team work shopping was linked to the cash flow element of the simulation.

Finance in Practice Content currently being updated

Telecommunications

Fixed-Line Telecoms Today Includes issues such as service proliferation, customer demand and network quality, technology and attracting and retaining customers.

Mobile Telecommunications Today (paper intensive) This simulation was designed for staff of a mobile telecommunications service provider. Its aim was to enable staff to understand business operations and prepare for operating in a free market, and the rapid change in regulatory framework.

Mobile Telecommunications Today (computer assisted) This simulation was designed for staff of a mobile telecommunications service provider. Its aim was to enable staff to understand business operations and prepare for operating in a free market, and the rapid change in regulatory framework.

Phoneshop Operations Today Content currently being updated

Cellular Retailing Today Content currently being updated

Cellular Projects Today Built for Vodacom, UK, the simulation was designed to focus on the processes involved in extending the range of cellular towers across the territory including focusing on the prior and revised process for improving the reach and coverage of cellular towers.

Utilities & Electricity

Electricity Distribution Today (management level) The simulation assumes a distribution business which encompasses a regulated wires business and a de-regulated competitive retail business. Teams of delegates compete with each other on the retail side to secure the business of “contestable customers” but are required to give competitive retail businesses access to their wires’ infrastructure.

Electricity Generation Today (management level) The simulation was designed for staff involved in managing an electricity generation business, including nuclear, coal and gas fired power stations. The simulation employs a competitive power pool market model and the use of hedging instruments such as contracts for difference or supply contracts.

Electricity Generation Today (middle management level) The simulation provides delegates with an understanding of the processes of electricity production at coal fired power stations. The simulation is structured around the value chain of a cluster of coal-fired stations (2 stations).

Electricity Generation Today (supervisory level) This simulation is similar to the Middle Management Level program. The learning outcomes and the content is the same, but the simulation is structured around the value chain of one coal-fired station, as opposed to a cluster.

Electricity Transmission Today (management level) The simulation has been developed to encompass a transmission grid which includes six generation points and six demand areas. The grid assumes standardized power line capacity (400 KVA) and utilizes a load flow computer model to assist delegates in scheduling generation in order to optimize the network. The simulation assumes a non-competitive monopoly but each team competes with the other teams to determine who is able to operate the grid at the lowest total cost of electricity delivered to the customer.

Electricity Transmission Today (middle management level) This simulation provides staff with an understanding of the electricity transmission business and how the functional areas are integrated and how they impact on each other. It also gives staff the ability to identify the key drivers of operational efficiency and overall business performance.

Electricity Key Account Management This simulation enables delegates to discover what drives performance in a competitive electricity retail business. Teams of delegates manage a portfolio of large power users and develop an understanding of the various factors that may be important to customers in their purchase & use of electricity.

Electricity Value Chain Today (back 2 basics) This simulation engages delegates in ‘managing’ the various elements in the value chain of a vertically integrated electricity utility. From balancing customer demand & supply, through Primary Energy requirements, Generation, Transmission, Distribution & Customer Services, delegates learn the KPI’s of each element and what drives these. The process allows delegates to discover the trade-offs involved in balancing operational and financial performance. In addition the key role played by various enabling or support functions is highlighted. Other important factors that play a role are safety, risk management and staff morale. Delegates leave with a ‘big picture’ understanding of their business.

Nuclear Power Generation Today This simulation exposes delegates to the complexities of running a nuclear power station, including management of the associated risks. Decisions that they take relate to staffing, fuel management, the planning and execution of maintenance outages and the ‘sale’ of the electricity into the grid.

Resource Providers Today This simulation was designed for managers to improve resource management, with the focus being on completing contracts efficiently. The simulation deals with issues such as staff mix, workload and retention, tendering, staff development and levels of expertise and debtor management.

My Eskom World – The Integrated Electricity Value Chain My Eskom World is a customisation of the Electricity Value Chain simulation. The numbers and calibration used in the simulation is an exact mirror of the realities of Eskom so that delegates are exposed to the current realities & challenges faced by the utility in both the short and long term (primarily the capital ‘build’ program). The simulation engages delegates in ‘managing’ the various elements in the value chain of a vertically integrated electricity utility. From balancing customer demand & supply, through Primary Energy requirements, Generation, Transmission, Distribution & Customer Services, delegates learn the KPI’s of each element and what drives these. The process allows delegates to discover the trade-offs involved in balancing operational and financial performance. In addition the key role played by various enabling or support functions is highlighted. Other important factors that play a role are safety, risk management and staff morale. Delegates leave with a ‘big picture’ understanding of their business.

System Operations Today The simulation engages teams of delegates in managing an electricity transmission grid, balancing demand & supply. The various conditions in which this balancing must take place from ‘system normal’, N-1, maintenance of lines/transformers and in crisis situations are simulated using load flow software. Delegates experience the challenges of balancing cost of supply and quality of supply whilst ensuring financial sustainability. The process includes capital decisions relating to the reduction of grid constraints and changes in the load profile of demand centres.

Leadership On Boarding Built for Sasol, SA for the staff of a carbon conversion business (coal – Sasol). It is a morning only experiential process that allows people to understand the value chain of the business, how it creates and adds value to that process.

Tariff Design Today This programme replicates the tariff design process and enables staff to better understand the whole tariff design process.

Transmission System Operations Business Today Content currently being updated.


Young Professionals Today

Young Professionals Today reflects a combination of the electricity grid, plus electricity projects that can be undertaken by a transmission business. It was built specifically for the young professionals in Elia (Belgium), but the principles of a transmission system in simplistic terms are well illustrated and can easily be modified to suit the requirements of another client within this industry.